Supplier Commercial & Commission Terms
Version 1.0 • Effective Date: 1 November 2026
1Introduction
These Supplier Commercial & Commission Terms (“Commercial Terms”) form part of the agreement between TryBookAfrica (“TryBookAfrica”, “we”, “us” or “our”) and the registered supplier (“Supplier”, “you” or “your”) using the TryBookAfrica platform.
TryBookAfrica is building Africa's Verified Tourism Marketplace, connecting travellers with verified African tourism businesses, experiences, accommodation, destinations and travel services.
These Commercial Terms explain how pricing, commission, payments, payouts, cancellations, refunds and other commercial matters are handled when a Supplier receives bookings through TryBookAfrica.
2Definitions
- Booking: A reservation, purchase or confirmed transaction made by a Traveller through TryBookAfrica.
- Traveller: A customer or user making or receiving a booking through TryBookAfrica.
- Gross Booking Value: The total amount payable by the Traveller for the Supplier's listed product or service before applicable deductions.
- Commission: The percentage of the applicable booking value retained or charged by TryBookAfrica for marketplace, marketing, booking and related platform services.
- Payout: The amount due to the Supplier after applicable commission, refunds, chargebacks, adjustments, taxes or other permitted deductions.
- Activation Date: The date on which the Supplier's listing is approved and made available for bookings.
- Founding Supplier: An eligible Supplier accepted into TryBookAfrica's introductory Founding Supplier programme.
3Joining TryBookAfrica
3.1 No Joining Fee
Unless otherwise agreed in writing, TryBookAfrica does not charge a joining fee for registering as a Supplier.
3.2 No Monthly Listing Fee
Unless otherwise agreed in writing, Suppliers are not required to pay a monthly subscription or listing fee for maintaining an active listing.
3.3 Verification
TryBookAfrica may verify the Supplier, its business, products, documentation, licences, contact details and other information before activation and may request additional documentation.
4Supplier Commission
4.1 Founding Supplier Commission
Eligible Founding Suppliers will pay 8% introductory commission on qualifying completed bookings for the first 12 months from the Supplier's Activation Date.
4.2 Standard Commission
After the applicable introductory period, the standard TryBookAfrica commission will be 11%, unless a different commission rate has been agreed in writing.
4.2A Commission by Supplier Category
Commission depends on your supplier category. The introductory rate applies for the first 12 months from your Activation Date; the standard rate applies afterwards. These rates are read live from TryBookAfrica's current commission settings, so this agreement always shows the rates in force.
| Supplier category | Introductory (first 12 months) | Standard (after 12 months) |
|---|---|---|
| Accommodation | 8% | 11% |
| Food & Drink | 4% | 7% |
| Experiences & Activities | 4% | 7% |
| Attractions & Destinations | 4% | 7% |
| Travel Services | 4% | 7% |
4.3 Negotiated Commission
TryBookAfrica may agree to a different rate with strategic suppliers, high-volume suppliers, destination partners, tourism groups, multi-product suppliers or other eligible partners. Any negotiated rate must be confirmed in writing.
5What the Commission Covers
The commission contributes toward services and infrastructure provided through the platform, which may include:
- Digital marketplace access and supplier listing management
- Traveller discovery, marketing and promotional activities
- Booking functionality and booking administration
- Supplier dashboard, reporting and booking records
- Traveller communication functionality
- Payment and payout administration where applicable
- Platform maintenance, development and customer support
6Commission Calculation
Unless otherwise agreed, commission is calculated against the applicable booking value.
| Example | 8% Rate | 11% Rate |
|---|---|---|
| Booking value | R10,000 | R10,000 |
| TryBookAfrica commission | R800 | R1,100 |
| Supplier amount before other applicable deductions | R9,200 | R8,900 |
Examples are illustrative only and do not determine the treatment of taxes, refunds, payment-processing costs or other applicable charges.
7Taxes, VAT & Government Charges
The Supplier remains responsible for complying with applicable tax laws and regulations relating to its business. Where applicable, VAT, government taxes, tourism levies, conservation fees, park fees and other mandatory charges may apply.
Suppliers must accurately identify and communicate applicable taxes, levies and mandatory charges associated with their products.
8Supplier Pricing
The Supplier is responsible for providing accurate and up-to-date pricing, including where applicable adult, child, group, per-person, per-room, per-unit, seasonal, weekend, peak-period and promotional pricing.
The Supplier must not intentionally provide misleading pricing and must honour advertised prices and applicable booking conditions.
9Currency
Suppliers may select an approved currency during onboarding. Where currency conversion is required, TryBookAfrica or its payment provider may apply an applicable exchange rate. Currency conversion may result in differences between displayed prices and amounts ultimately received.
10Payment Methods
Depending on location, product type, currency and available payment infrastructure, TryBookAfrica may support bank transfer/EFT, card payments, digital payment providers or other approved methods.
11Supplier Payouts
Following a successful booking, the Supplier will receive the applicable payout after permitted deductions.
12Payout Details & Frequency
Suppliers must provide accurate bank and payout information, including bank name, account holder, account number, branch code, account type and currency where applicable.
Available payout schedules may include weekly, bi-weekly or monthly, depending on Supplier type, country, payment method, booking conditions, risk controls and payment-provider requirements.
Incorrect or incomplete banking information may cause payout delays.
13Cancellations, Refunds & No-Shows
Supplier cancellation policies must be clearly stated. Depending on the policy, a cancellation may result in a full refund, partial refund, no refund or applicable cancellation fee.
Where a Traveller is entitled to a refund, TryBookAfrica may process or facilitate the refund in accordance with the Supplier's policy, booking terms, applicable law and payment-provider requirements.
For no-shows, the Supplier's published no-show policy will apply. The Supplier must clearly define any applicable no-show charges.
14Supplier Cancellation
Suppliers should only cancel confirmed bookings in exceptional circumstances. TryBookAfrica may assist Travellers with alternatives, process refunds, record cancellations, request explanations, apply agreed consequences or temporarily suspend bookings where repeated cancellations occur.
15Chargebacks & Payment Disputes
Where a booking payment is disputed or reversed through a bank, card provider or payment provider, TryBookAfrica may investigate the transaction, request supporting documentation and recover applicable amounts from future payouts where legally permitted.
16Payment-Processing Costs
Payment-processing costs may apply depending on payment method, country, currency and payment provider. These costs are separate from the TryBookAfrica marketplace commission unless expressly stated otherwise.
17Conservation, Park & Destination Fees
National park fees, conservation fees, community levies, tourism levies, permits and other mandatory charges may apply to certain African tourism products. Unless specifically agreed otherwise, these remain the responsibility of the Supplier or relevant service provider.
18Discounts & Special Offers
Suppliers may offer discounts and promotional rates where the relevant functionality is available. The Supplier remains responsible for ensuring that advertised original prices, discounted prices and promotional conditions are accurate and can be honoured.
19Supplier Performance
TryBookAfrica may monitor booking acceptance, cancellation rates, Traveller complaints, reviews, listing accuracy, availability, response times, service quality and suspicious activity to protect the integrity of the marketplace.
20Changes to Commission
TryBookAfrica may change its standard commission structure as the marketplace develops. Where a change materially affects an existing Supplier, TryBookAfrica will provide reasonable notice before the new rate becomes applicable, subject to applicable law and the Supplier's agreement.
21Founding Supplier Programme
Eligible Founding Suppliers may receive benefits such as an 8% introductory commission, no joining fee, no monthly listing fee, early marketplace participation, launch exposure and opportunities to provide feedback on the development of the platform.
22Supplier Accountability
- Information supplied during registration must be accurate.
- Pricing and availability must be kept up to date.
- Products and services must be legally offered.
- Required licences and permits must be maintained.
- Confirmed bookings must be honoured.
- The Supplier must comply with applicable laws and regulations.
- Material business changes should be communicated to TryBookAfrica.
23Supplier Dashboard & Records
Where functionality is available, the Supplier Dashboard may display the current commission rate, bookings, booking values, commissions, refunds, adjustments, payouts, payout status, transaction history and commercial documents.
24Suspension of Payouts
TryBookAfrica may temporarily suspend or delay payouts where reasonably necessary to investigate suspected fraud, payment disputes, refunds, chargebacks, Supplier verification, legal or regulatory requirements, security concerns or other legitimate issues.
25Termination & Outstanding Amounts
Either party may terminate the Supplier relationship in accordance with the applicable Supplier Agreement. Termination does not automatically eliminate outstanding financial obligations. Valid commissions, refunds, chargebacks or other amounts relating to bookings made before termination may remain payable.
26Governing Documents & Law
These Commercial Terms should be read together with the TryBookAfrica Supplier Agreement, Privacy Policy, Platform Terms, applicable booking terms and any individually negotiated commercial agreement.
The governing law and dispute provisions should be stated in the applicable Supplier Agreement. Where TryBookAfrica's contracting entity is South African, the final documents should be reviewed for compliance with applicable South African law.
27Acceptance
Document status: Supplier Commercial & Commission Terms — Version 1.0